Last updated: April 2024. This document outlines how EnergoFlow collects, uses, and protects your personal information.
We collect information you provide directly, such as name, email, company, and contact details when you register, contact support, or subscribe to our services. We also automatically collect technical data like IP address, browser type, and usage patterns through cookies and similar technologies to improve platform functionality and security.
Your information is used to provide, operate, and improve our Energy System Management platform, including load forecasting and operational monitoring services. We use it to communicate with you, process transactions, provide customer support, ensure system stability, and for analytical purposes to enhance AI-driven features and overall service reliability.
We do not sell your personal data. We may share information with trusted third-party service providers who assist in platform operations, data analysis, and infrastructure management, under strict confidentiality agreements. Disclosure may also occur if required by law, to protect our rights, or in connection with a business transfer like a merger or acquisition.
We implement robust technical and organizational measures, including encryption and access controls, to protect your data against unauthorized access, alteration, or destruction. Data is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by Canadian law. You may request data deletion by contacting us.
You have the right to access, correct, or delete your personal information. You can manage your communication preferences and opt out of non-essential cookies via your browser settings. For inquiries or to exercise your rights under Canadian privacy laws (PIPEDA), please contact our Data Protection Officer at [email protected].
We may update this policy periodically. The latest version will always be posted on this page with an updated revision date. For any questions regarding this Privacy Policy or our data practices, please contact us at: EnergoFlow Inc., 39546 Hirthe Knoll Apt. 648, Canada. Email: [email protected]. Phone: (541) 697-5974.